How long does it take to process order:
Each orders will take 2-3 days to process. Make sure to Confirm Payment so that we can send your orders on time. 

If you need our product urgently, contact our customer service and we'll try to help!

How do I redeem my Discount Code?

If you have a discount code, you may simply activate it by entering the code during checkout in the payment section when you buy online.

How do I cancel my orders?

If you want to cancel or edit your order, you must contact our Customer service as soon as possible here.

Shipping Information:
All our goods will be shipped by JNE courier.

Jabodetabek area will take 2-3 days for regular service, and 1 day for Express service. For more shipping information, you can check the details here. 

Exchange Policy:
We do not accept return, however we accept exchange for defect goods.

1. Claim your defect item(s) through email or chat us via Line: @basic.bazik

2. State your order ID

3. State conditions of the defect item(s), along with pictures condition of the items attached.

We will send you our address after exchange request approved.

* Exchange goods can be claimed within 48 hours after receival date.

We can only make return or exchange if any production defect occurred at your order.

Make sure that item is unused with its original packaging.

Please note that we can only offer for exchange with the same product, unless stock is unavailable.

We can only offer you exchange for reasons stated above if we received your notification within 48 hours after you've received your order.